Refund Policy

1. Introduction

At HMEDIA, we strive to provide the highest quality IPTV service to our customers. We understand that there may be circumstances where you might need to request a refund. This Refund Policy outlines the conditions under which refunds may be issued for our IPTV subscription services.

By subscribing to our service, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. Eligibility for Refunds

We offer refunds under the following circumstances:

• Technical issues that significantly impact service quality and cannot be resolved by our support team within 48 hours of being reported
• Service unavailability for more than 24 consecutive hours due to issues on our end
• Duplicate charges or billing errors
• Subscription cancellation within the first 24 hours of purchase (trial period)

Please note that refund eligibility is subject to verification by our technical and customer support teams.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• After the 24-hour trial period has expired
• For issues related to your internet connection, device compatibility, or other factors outside our control
• If you violate our Terms of Service
• If the service is working as intended but does not meet your personal expectations
• If you purchased the service through an unauthorized reseller
• If you have already used a significant portion of the subscription period (more than 25%)

We reserve the right to deny refund requests that do not comply with this policy or that we determine to be fraudulent or abusive.

4. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected]
2. Provide your account information, including the email address used for registration
3. Include your order number or transaction ID
4. Clearly state the reason for your refund request
5. Include any relevant details or evidence that supports your request (e.g., screenshots of technical issues, correspondence with support)

Our support team will review your request and respond within 2 business days. If your refund request is approved, we will process the refund according to the timeframe outlined in Section 5.

5. Refund Timeframe

Once a refund is approved, the processing time depends on your payment method:

• Credit/Debit Cards: Refunds typically appear on your statement within 5-10 business days
• PayPal: Refunds are usually processed within 3-5 business days
• Cryptocurrency: Refunds will be processed within 7 business days at the current exchange rate at the time of refund
• Bank Transfers: Refunds may take 7-14 business days to appear in your account

Please note that while we process refunds promptly on our end, the actual time it takes for the refund to appear in your account depends on your financial institution or payment provider.

6. Partial Refunds

In some cases, we may offer partial refunds based on the following considerations:

• The length of time you have used the service
• The nature and severity of the technical issues experienced
• The efforts made by both parties to resolve the issues

The amount of a partial refund will be determined on a case-by-case basis by our customer service team.

7. Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

• Cancellation: Stops future billing but allows you to continue using the service until the end of your current billing period
• Refund: Returns payment for services not rendered or not satisfactorily delivered

You can cancel your subscription at any time through your account settings or by contacting customer support. Cancellation does not automatically qualify you for a refund.

If you cancel your subscription, you will continue to have access to the service until the end of your current billing period, after which your access will be terminated.

8. Special Promotions and Discounted Subscriptions

Special promotions, discounted subscriptions, or services purchased with promotional codes may have different refund terms. These terms will be clearly communicated during the purchase process.

In general, heavily discounted or promotional subscriptions may not be eligible for refunds unless required by law.

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any changes.

The refund terms that were in effect at the time of your purchase will apply to your refund request.

10. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Our customer support team is available 24/7 to assist you with any questions or concerns.